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It features the effort by managers and organizations to meet or exceed customers' needs and the need organizations and their people have to be guided by effective leadership.

The only book on the market to fully integrate tourism policy with strategic planning...

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A proven pedagogy with demonstrared results The six-level Top Notch program makes English unforgettable to practice it, and..

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A proven pedagogy with demonstrated results The six-level Top Notcs program makes English unforgettable through multiple exposures to...

With its teen appeal and carefully paced syllabus, Teen 2 Teen makes learning English irresistible and teaching effortless.